Refund Policy

1. Purpose of this policy

This Refund Policy explains how RoamLink handles cancellation and refund requests for tourism listings, creator matching, campaign coordination, destination promotion and other digital or professional services. It forms part of our Terms and Conditions.

Every request is assessed fairly against the agreed project scope, work completed, costs already committed and rights available under South African law.

2. Before work begins

If you cancel before RoamLink has started work or committed any project-specific third-party cost, we will ordinarily refund the amount paid. Where a cost has already been irreversibly incurred with your approval, the refund may be reduced by that reasonable, documented amount, subject to applicable law.

Any statutory cooling-off right that applies to the way you entered the transaction remains available and is not restricted by this policy.

3. After work has started

Because RoamLink services involve reserved time and custom work, a cancellation after work starts does not automatically qualify for a full refund. We will calculate any refundable balance with reference to:

• the agreed project price and scope;
• work and project management already completed;
• deliverables, drafts or research already supplied;
• approved licences, domains, hosting, APIs or other third-party costs; and
• a reasonable cancellation charge where permitted by law.

We will explain the calculation in writing. We will not charge for work that has not been performed or for avoidable costs that have not been incurred.

4. Completed campaign work

A completed listing, published campaign, approved piece of content or other agreed deliverable is assessed according to the work supplied and accepted. This does not remove remedies where the service materially fails to meet the agreed scope or a remedy is required by law.

5. Quality problems

If you believe our service is defective or materially different from the agreed scope, email us promptly with the order reference, a description of the problem and supporting screenshots or examples.

Where appropriate, RoamLink will first remedy the affected service within a reasonable time. If the service cannot be reasonably corrected, or if applicable law entitles you to another remedy, we will provide a fair refund for the affected portion. This reflects the right to quality service and reasonable remedies under section 54 of the Consumer Protection Act.

6. Package payments

Checkout collects one payment for the selected base package or campaign. It does not create recurring charges. Any extension, additional creator participation or further promotion requires a separate agreement.

7. Creator and third-party charges

Approved creator fees, advertising spend, content production, travel and similar third-party items may be non-recoverable once committed or delivered. If they can be cancelled and refunded by the provider, we will pass the recoverable amount to you after it is received.

8. How to request a refund

Send the request to roamlinktourism@gmail.com with:

• your full name and business name;
• the email used at checkout;
• your RoamLink order reference;
• the reason for the request; and
• any relevant evidence or project correspondence.

Please contact us as soon as reasonably possible after the issue or cancellation decision. A preferred reporting period does not remove any longer right or remedy provided by law.

9. Review and payment of approved refunds

We will acknowledge the request and may ask for information needed to assess it. Once approved, we aim to submit the refund within 10 business days using the original payment method where reasonably possible. Paystack or the receiving bank may require additional processing time.

If the original method cannot receive the refund, we will agree on a secure alternative and may request reasonable proof needed to prevent fraud.

10. Statutory rights

This policy does not exclude, waive or reduce any right that cannot lawfully be excluded. If a term conflicts with mandatory South African consumer law, the mandatory legal protection applies.